How do I know my order is confirmed ?

After you’ve placed your order successfully, we will send you an order confirmation email and sms. This email/ sms will include your order number, details of the order and the amount you have paid. You can check the real-time status of your order using your order number. If you have any concerns please email us at mailbox@anthonysouza.in or customercare@anthonysouza.in


How to check status of my order?

‘My Orders' page will provide you with complete information of your order including the order status, payment status and tracking details.


Do you take orders on phone calls?

No, we do not take orders over the phone. In case you need any assistance in placing an order, please drop in a mail requesting a callback, and our customer service team will call you back. You can also email us at mailbox@anthonysouza.in or customercare@anthonysouza.in


Do you deliver to my location?

The delivery in your pincode and estimated delivery time can be checked on our order page by entering the pincode in the ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.


Can I add more items after placing the order?

Unfortunately, once the order is placed, you won’t be able to add more items to it. Please place a new order for the items you missed out on adding.


How can I cancel my order?

Once you have placed an order, your order details populate in your ‘My Account’. You can cancel the order before it gets processed. Alternatively, you may choose not to accept the order at the time of delivery and we will refund the amount to you.


What are the accepted modes of payment?

We support the following payment options:

  • Credit Card
  • Debit Card
  • Net Banking
  • UPI

We process all online payments through PhonePe Payment Gateway which provides secure, encrypted connections for all credit card, debit card, Net Banking and UPI transactions.


Any there any hidden charges or additional charges I need to pay?

There are no hidden charges. The price shown against a product is the price payable by you.


My Payment has failed? What should I do?

In case there is a failure in payment, please retry after 5 minutes, after ensuring that correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can drop us an email.


My account has been debited but order not confirmed?

Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.